Frequently asked questions

General

What can the wellcome app offer me?
Why is the wellcome app different from other parenting apps?
Is the app also suitable for single parents and separated parents?
Can I use the app even if I don't identify as a mother or father?
Can I add multiple children or twins to the app?

Digital support through "frag wellcome"

What is "frag welcome"?
Where does "frag wellcome" get its information from?
Why does the wellcome app use AI?
Can AI make mistakes?
What happens if "frag wellcome" cannot answer my question?
How personal are the answers from "frag wellcome"?
Can I speak to "frag wellcome" instead of writing?

Mood Check-in

What is the Mood Check-in?
Is the Mood Check-in a psychological test?

Calendar & Diary

What can I record in the calendar?

Caring Community

No items

Local offers & personal support

How can I find help and support services in my area?
What kind of personal advice can I receive via the app?

Data Privacy & Security

What happens to my conversations with “frag wellcome”?
Who can read my chat history?
Who can see my mood check-ins and journal entries?
How are my photos stored and protected?
Are my data or chat histories used to train the AI?
Is my personal data shared with other companies?
Can I delete individual entries, chat histories, or my entire account?
What happens to my data if I delete my account or stop using the app?

Help, limits & emergencies

What do I do if I or my child are suddenly unwell?

Usage & Costs

Can I decide for myself which functions of the app I use?
Can I turn off notifications or customize them?
I'm having technical problems using the app. Who can I contact for support?
Download app

Download on the

App Store

GET IT ON

Download app

Download on the

App Store

GET IT ON

Download app

Download on the

App Store

GET IT ON